SHIPPING

The shipping cost is fixed for all orders — $15.

An in-stock order will be processed and shipped within 2-3 business days from the date of payment. For pre-order items, an additional 14 working days will be required for production.
The estimated delivery time for international orders is 10-14 working days from
the day of dispatch.

The estimated delivery times provided are approximate and may vary. Please note that delivery times may be extended due to public holidays, logistics or force majeure. We are not responsible for any delays caused by customs procedures in different countries. Please note that the buyer bears all the taxes and customs duties imposed by the destination country and related to customs procedures.

You will receive a tracking link via email as soon as your order has been shipped.



RETURNS

If you want to return an item, you can do so within 14 days of receiving the order. For this purpose, please send us a request email to gmail.com
For a return to be accepted, the items to be returned must meet the following requirements:

• It must be in the same condition in which it was delivered: tags, labels and packaging intact, with no signs or marks of wear or any odours
• It must be returned using the same protective package in which it was received, or if this is not possible, a similar protective package is acceptable to ensure that the product arrives in our warehouse safely

If you have fulfilled the above requirements, we will proceed to the reimbursement. A refund will be processed within 30 days from the date of receiving the returned item.
Return shipping costs are covered by the customer. A $15 fee will be deducted from the refund unless the return is due to a defect.

Yarn features that are not defects but are related to its natural characteristics
or production technology:

• Natural irregularities and slubs – these are due to the structure of the yarn and add a unique character to the item.
• Light fuzz or softness – characteristic of natural yarn.
• Variations in thread thickness or slub weaving.
• Optical shifts in shade depending on lighting and angle
• Slight colour differences between fabric batches – normal for natural materials, especially when dyed manually or with organic pigments.
• A naturally "alive" fabric texture

All these features highlight the authenticity and high quality of the yarn rather
than being a flaw.